Privacy Policy

AIMSwasthya Private Limited (“us”, “we”, or “AIMSwasthya”, which also includes its affiliates) is the author and publisher of the internet resource www.aimswasthya.com (“Website”) on the world wide web as well as the software, services and applications provided by AIMSwasthya, including but not limited to the mobile application ‘AIMSwasthya’ (together with the Website, referred to as the “Services”).

This privacy policy (“Privacy Policy“) explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via the following weblink [.] (the “Terms of Use”)), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

1. Overview & Privacy Statements.

2. Data Collection and Uses.

A. Data we collect & its purpose.

B. Data Security.

C. Core automated process.

D. Cookies and related technologies.

E. Data sharing and disclosure.

F. Data retention and deletion.

3. Legal Information.

A. Data Controllers & Data Protection Officers.

B. Grievance Redressal Mechanism.

C. Updates to this Privacy Policy.

1. Overview & Privacy Statements

A. This Privacy Policy is published in compliance with, inter alia:                                

  1. Information Technology Act, 2000;
  2. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
  3. Information Technology (Intermediaries Guidelines) Rules, 2011.
  4. Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  5. Digital Personal Data Protection Act, 2023

B. This Privacy Policy states the following:

  1. The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual;
  2. The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
  3. How and to whom AIMSwasthya will disclose such information.

C. A condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by AIMSwasthya immediately.

D. Collection, use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.

E. AIMSwasthya does not control or endorse the content, messages or information found in any Services and, therefore, AIMSwasthya specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against AIMSwasthya relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against AIMSwasthya relating to the same.

F. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through [.]. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or AIMSwasthya has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, AIMSwasthya may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where AIMSwasthya will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.

G. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through [.]. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in AIMSwasthya being unable to provide you with its Services or to terminate any existing relationship AIMSwasthya may have with you.

H. If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at [.]/

I. AIMSwasthya may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. AIMSwasthya will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, AIMSwasthya provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.

J. AIMSwasthya does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which AIMSwasthya is not responsible or liable. Accordingly, AIMSwasthya does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does AIMSwasthya guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by AIMSwasthya of the website, the website’s provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. AIMSwasthya encourages the User to read the privacy policies of that website.

K. The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized AIMSwasthya representatives or agents, and their opinions or statements do not necessarily reflect those of AIMSwasthya, and they are not authorized to bind AIMSwasthya to any contract. AIMSwasthya hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.

L. AIMSwasthya does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, use, storage and disclosure of which each End User must agree to under the Terms of Use in order for AIMSwasthya to effectively render the Services).

2. Data Collection and Uses

A. Data we collect & its purpose

Generally, the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by AIMSwasthya. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

  • contact data (such as your email address and phone number);
  • demographic data (such as your gender, your date of birth and your pin code);
  • Government issues identification documents, such as your Aadhar Card
  • data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
  • medical symptoms logged in by you and your medical history;
  • insurance data (such as your insurance carrier and insurance plan);
  • other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters) including any images and other documents/files.
  • data shared by the Practitioners pertaining to the treatment availed by you.
  • Payment method (including related payment verification information)
  • AIMSwasthya Digital Health Card
  • Device IP address or other unique device identifiers
  • Advertising identifiers
  • Evidence relating to any claims, conflicts or disputes

The information collected from you by AIMSwasthya may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. AIMAwasthya will be free to use, collect and disclose information that is freely available in the public domain without your consent.

All the information provided to AIMSwasthya by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that AIMSwasthya may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues, (f) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction.

AIMSwasthya also reserves the right to use information provided by or about the End-User for the following purposes:

  1. Identifying You.
  2. Publishing such information on the Website.
  3. Contacting End-Users for offering new products or services.
  4. Contacting End-Users for taking product and Service feedback.
  5. Analyzing software usage patterns for improving product design and utility.
  6. Analyzing anonymized practice information for commercial use.
  7. Processing payment instructions including those through independent third party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.

By accessing and using the Website and/or verifying your contact number with AIMSwasthya, You have explicitly consented to receive all above stated communications (through call, SMS, email or other digital and electronic means) from AIMSwasthya and/or its authorized representatives, even if your contact number is registered under the DND / NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018. For this purpose, the required information may be shared with third-party service providers or any affiliates, group companies, and their authorized agents.

B. Data Security

1. AIMSwasthya has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, AIMSwasthya shall not be held liable for any loss whatsoever incurred by the User.

2. AIMSwasthya implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of AIMSwasthya’s business.

3. AIMSwasthya takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when AIMSwasthya, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

C. Core automated process

AIMSwasthya uses automated processes powered by artificial intelligence to enable essential parts of our services, including matching end-user symptoms to potential medical conditions and recommending appropriate specialists from the medical field. These automated processes are integral to providing accurate, personalized, and efficient healthcare recommendations, ensuring users receive timely and relevant guidance. This section explains how our automated matching and recommendation processes work, how they enhance your AIMSwasthya experience, and the personal and non-personal data used to enable these processes.

  • Matching: AIMSwasthya employs advanced algorithms to efficiently match user symptoms with potential medical conditions and recommend suitable specialists. This ensures that users receive timely and accurate guidance tailored to their needs. The matching process is initiated when a user provides their symptoms through the AIMSwasthya platform. Our algorithms evaluate multiple factors, such as the input symptoms, medical history, user location, the availability of specialists, and their expertise. This process helps ensure precise matches and a seamless experience for the user.

  • Pricing: Pricing is based solely on the specialist’s consultation fees. AIMSwasthya does not charge any additional fees to end-users, ensuring a transparent and fair pricing structure.

  • Fraud Prevention and Detection: AIMSwasthya uses algorithms and machine learning models to prevent and detect fraudulent activities on the platform. This includes monitoring for suspicious behaviors, unauthorized access attempts, or any misuse of the platform.

D. Cookies and related technologies      

   

Cookies are small text files stored on browsers or devices by websites, apps, online media, and ads. AIMSwasthya uses cookies and similar technologies for various purposes, including:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analyzing site traffic, trends, and understanding user behaviors and interests.

We may also work with third parties to provide audience measurement and analytics services, serve ads on our behalf across the internet, and track the performance of those ads. These third parties may use cookies, web beacons, SDKs, and other technologies to identify devices used by visitors to our websites or their interactions with other online sites and services.

Additionally, AIMSwasthya employs temporary cookies to store non-sensitive data for purposes such as technical administration of the website, research and development, and user management. Authorized third parties may place or recognize a unique cookie on a user’s browser while serving advertisements or optimizing services. However, these cookies do not store any personal information of the user.

You may adjust your internet browser settings to disable cookies. While this will not prevent you from using the website, some features may be limited.

E. Data sharing and disclosure

F. Data retention and deletion

AIMSwasthya retains your data for as long as necessary to fulfill the purposes outlined above. The retention period varies depending on the type of data, the category of user, the purposes for which the data was collected, and any requirements to retain the data after an account deletion request for compliance or other legitimate purposes.

For instance:

  • We retain data for the life of your account if it is necessary to provide our services, such as medical consultation records or account-related information.
  • We retain certain data for defined periods to comply with tax, legal, insurance, or regulatory requirements.

You may request deletion of your account through the AIMSwasthya app or website.

Following an account deletion request, AIMSwasthya deletes your account and data unless retention is necessary for safety, fraud prevention, compliance with legal requirements, or to resolve outstanding matters related to your account (such as unresolved claims, disputes, or payment issues). In most cases, data is deleted within 90 days of an account deletion request, except where extended retention is required for the reasons stated above.

3. Legal Information

A. Data Controllers & Data Protection Officers

AIMSwasthya is the sole controller of the data processed when you use its services. For any concerns or questions regarding the processing of your personal data or to exercise your data protection rights, you may contact AIMSwasthya’s Data Protection Officer. You can reach the Data Protection Officer via email at dpo@aimswasthya.com or by mail at prashant@aimswasthya.com.

Our Data Protection Officer is dedicated to addressing data privacy concerns and ensuring compliance with applicable privacy laws.

B. Grievance Redressal Mechanism

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, AIMSwasthya has appointed a Grievance Officer to address user complaints and resolve any issues related to the use of our services.

Grievance Officer Details:
Name: Prashant Sharma
Designation: Grievance Officer
Email: prashant@aimswasthya.com
Contact Address: Office No.1 & 2, CSC-2,B-Block, Surajmal Vihar,East Delhi,New Delhi,New Delhi-110092,Delhi
Phone: 9599443532

Grievance Redressal Process:

  1. Users may raise complaints or concerns regarding any aspect of our services by contacting the Grievance Officer through the email address provided above.
  2. Complaints will be acknowledged within 24 hours of receipt.
  3. AIMSwasthya aims to resolve all grievances within 15 days from the date of receipt.
  4. For unresolved matters or escalations, the Grievance Officer may coordinate with relevant teams to ensure prompt and satisfactory resolution.

We are committed to addressing your concerns effectively and in compliance with applicable laws and regulations.

C. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you in advance through the AIMSwasthya app, email, or other appropriate means. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Your continued use of AIMSwasthya’s services following an update constitutes your acknowledgment and acceptance of the updated Privacy Policy, to the extent permitted by applicable law.

Thank you for putting your trust in AIMSwasthya.